How to Get Rid of a Google Review

Knowing how to delete a Google review is a useful skill for everyone who has ever had to deal with negative reviews on their Google My Concern (GMB) list (now called Google Business Profile).

These negative reviews can blemish your brand'due south online reputation, specially if the reviews stand out in search results for your business on Google, or if they're bringing your online ratings downwardly.

Why Delete a Google Review?

Understandably, negative Google reviews can drive potential customers abroad. It makes sense for you to desire to know how to remove a Google review if it is negatively impacting your reputation.

After all, traffic-wise, Google is the most popular website in the globe. According to online reviews statistics , it's also number 1 on the list of height business concern review sites . When customers share their negative experiences on Google, the results for brands can exist burdensome.

• 63.6% of consumers say they are likely to bank check reviews on Google before visiting a business location — more than than whatever other review site.
• Google is the number i source of online reviews , followed by Facebook. Websites that focus primarily on reviews like Yelp and Tripadvisor are not growing as much as the websites where consumers are probable to already accept user accounts (such every bit Google and Facebook) and therefore feel less friction in reviewing businesses.
• 21% agree that Google reviews are one of the most important factors in their search for a local concern, ranking them as more influential than toll estimates, proximity, and search engine results pages (SERPs).

Downloaded the report? How to Interpret Your Reputation Score

How to Delete a Google Review (that You Posted)

Anyone with a Google account can write reviews for places they've visited. These reviews announced on Google Maps as well equally on the business'south Google listing.

As a user, you won't exist able to add together an anonymous review on Google. All reviews are public, so anyone tin meet what yous write. If y'all change your mind about a identify you reviewed, you lot'll be able to edit or delete the review while signed in to your Google account.

Step-by-Step Instructions: "How to Delete a Google Review I Posted"

1. On your computer, open Google Maps .
2. In the top left, click Menu. Then click "Your contributions" and choose "Reviews."
3. Adjacent to the review you desire to edit or delete, click "More." Choose an choice and follow the instructions.

How to Delete Google Reviews of Your Business organisation

Let's become this out of the mode: when you log into your Google My Business account or Google Business Profile Managing director, you lot won't discover a "Delete" button under every review that you desire to remove. It isn't that uncomplicated.

Most of the time, those that succeed in having reviews removed from their Google business listing are able to exercise so after a not-so-straightforward process.

Businesses tin can either 1) enquire Google directly to remove fraudulent reviews or reviews that violate Google review policy or ii) ask the reviewer straight to delete their own review.

How to Flag or Remove a Google Review If It's Fake or Violates Guidelines

Sadly, it's not uncommon for a business to receive simulated reviews on Google.

These could come from a spammer or a direct competitor. Sometimes, they could come from a disgruntled former employee hoping to cause irreparable impairment to your employer branding .

While Google has measures in identify to remove imitation and spammy reviews, you tin can also take steps to delete a Google review if you lot remember information technology isn't authentic, relevant, or useful. If you're certain that its contents violate the Google review policy , yous tin try to delete the Google review by flagging information technology with these three steps:

1. Sign in to Google My Business or Google Business Contour Manager.
2. Choose your business location and click Reviews from the menu.
3. Find the review you'd like to flag, click the 3-dot menu, and then click Flag equally inappropriate .

When to Flag a Google Review

For your reference, here are the types of reviews that would violate the Google review policy.

• Spam, false, or indistinguishable Content: Google reviews should reflect a customer's genuine experience at your business organization and should not be posted to dispense your ratings. Duplicates (reviews posted for multiple locations or from multiple accounts) are also non allowed.
• Content with conflicts of involvement: You cannot review your ain business or your competitors in order to dispense ratings.
• Off-topic content: Reviews should be based on a customer's experience at your business location. "Full general political, social commentary, or personal rants" are not allowed and serve every bit grounds for a Google review being deleted or removed.
• Restricted and illegal content: Google can delete reviews that nowadays or depict illegal activity. Reviews of products or services that are subject to controls (alcohol, gambling, tobacco, guns, etc.) must likewise follow local legal regulations and guidelines.
• Terrorist, sexually explicit, offensive, dangerous or derogatory content: Google deletes or removes reviews that are posted past terrorist organizations, comprise sexually explicit textile, contain obscene, profane, or offensive language, or incite hatred against or promote discrimination of specific individuals or groups.

Pro Tip: Respond to the Review Anyway

It may seem counter-intuitive to accept to publicly answer to a Google review that you are flagging for removal.

Keep in mind, though, that responding to what may turn out to be a fake or fraudulent review is a great style to testify other potential customers how you handle criticism (valid or not).

Retrieve: how your company responds to negative reviews and unsolicited feedback can have a greater impact on your reputation than what'southward being said by the client in the first place.

Here'south an example of how you can respond:

"Howdy, (Reviewer'south Name), Nosotros take these matters very seriously. Unfortunately, we take no record or recollection of whatever customer or customer transaction fitting this account. We are also unable to verify anything most your identity from your name in our records. We take comments like yours seriously and would like to investigate this upshot further. Will you please contact us privately? We'd beloved the chance to fix what might take gone incorrect in your experience with us."

How to Inquire the Reviewer to Delete a Google Review

Anyone with a Google account can edit or delete a review they accept written. But your customers might not know how exactly they can do this. Share these instructions to go far piece of cake for them.

1. The customer should open Google Maps on their calculator or device.
2. In the superlative left, click Menu (3 horizontal lines).
3. Look for Your contributions , click, and so choose Reviews .
4. Side by side to their review of your business, click More than (3 dots).
5. Choose an choice (edit or delete) and follow the instructions.

Trying to Delete Google Reviews? Best Practices, Tips, and Culling Solutions

There are ways to protect your brand's online reputation without resorting to deleting Google reviews. Here are a number of best practices, tips, and culling solutions that yous can implement to minimize the impact of negative reviews on your Google listings.

Respond to the Review

Proactively addressing unsolicited feedback is the best mode to strengthen and protect your online reputation, and the best way to practise and then is by responding to the consumer's complaints.

Doing then means you take a better chance of not but resolving the upshot, simply also retaining them for future purchases. Y'all can also potentially convince them to change or take down their review.

Fifty-fifty if you don't, yous're showing those reading the review that you lot value feedback and take pride in correcting bug with every customer'southward feel.

When trying to effigy out how to respond to negative reviews , you lot should address specific issues raised in the review and allow the reviewer know of your commitment to providing solutions. Also, exist sure to thank the customer for taking the time to share their thoughts.

In the eyes of other potential customers, taking fourth dimension to answer to reviews tin also provide reassurance that your organization listens to the voice of the customer and is committed to effective client feel direction .

Attain Out to the Reviewer

If you think you're able to satisfactorily resolve your customer's issues, go ahead and ask them if they still feel negatively virtually your concern. Brand follow-up calls. Send an email. Invite them to return to your business concern location.

Have you won them over? If and so, congratulations! They have the potential to go one of your most powerful business organization promoters.

Amplify the Positive — Request for More than Reviews

A great criminal offence can be your all-time defense. That's why it's important to develop a strategy around request for reviews from other customers. Ideally, this will aid you amplify positive feedback near your visitor while also drowning out the negative.

While some business review sites like Yelp frown upon concern owners asking customers for feedback, other sites — including Google — allow y'all to accomplish out to customers for reviews. Knowing how to get Google reviews is easy because there are multiple ways to practise and then.

Request Reviews through E-mail or SMS

Do you collect customer email addresses or phone numbers at the indicate of sale or care? If so, so y'all can apply that contact information to accomplish out to customers later on they get out. Merely make sure you become their permission to assemble the information and tell them how you plan on using it.

Keep the message short and to the point, and add some personalization to show that you highly value their specific feedback. Exist sure to provide a Google reviews link that will quickly have the client to your Google Business Profile and go far piece of cake for them to get out a review.

Utilize the Ask Tool from ReviewTrackers

The Ask Tool by ReviewTrackers is an online reputation management software feature that provides an intelligent workflow for teams looking to generate new reviews through SMS and email campaigns, on-site kiosks, and customizable landing pages.

With the Ask Tool, you lot can likewise automate follow-up with scheduled reminders and baste campaigns . Meanwhile, Ask Tool's over-solicitation prevention technology helps you keep your email listing clean.

How to Delete a Google Review and Build a 5-Star Reputation

Knowing what to do when you receive a negative review on Google can help yous protect your online business reputation.

While there's no simple or straightforward way to remove Google reviews that could potentially damage your reputation, following the steps outlined to a higher place can prepare you for situations where your business concern volition benefit from having a review on Google deleted or edited.

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Source: https://www.reviewtrackers.com/blog/how-to-delete-google-review/

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